Refund policy

RETURN & REFUND POLICY

At Legacy Specialty Pharmacy, your satisfaction is important to us. Due to the nature of health, wellness, personal care, and pharmacy-related products, certain items cannot be returned once opened or used.

RETURNS

Eligible unopened and unused products may be returned within 30 days of purchase.

To be eligible for a return:
• The product must be unopened and unused.
• The product must be in its original packaging.
• The product must be in resalable condition.
• Proof of purchase is required.

NON-RETURNABLE ITEMS

For health and safety reasons, we cannot accept returns of products that have been opened, used, tampered with, or are no longer in their original condition.

Certain health, personal care, hygiene, and other products may also be non-returnable where required for health, safety, or regulatory reasons.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when you receive it.

If an item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can review the issue and provide an appropriate resolution.

REFUNDS

Once an eligible return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly supplied by us.

Before returning an item, please contact us:

Legacy Specialty Pharmacy
66-68 Fresh Pond Rd
Ridgewood, NY 11385
United States

Phone: (718) 456-7300
Email: support@pharmacylegacy.com